Shipping Policy

Purchases are shipped from our store in Saugatuck, MI and should arrive within five business days from receipt of your order.

Special Order items may be shipped directly from the manufacturer or us and should arrive within 1-2 weeks.

We ship our products using US Postal Service or standard United Parcel Service (UPS), whichever is least expensive. The cost of delivery will depend upon the weight of the package and delivery location. Within 24 hours of receiving your order, our cookware specialist will confirm your order and, if requested, provide you with an estimated shipping cost via email or phone.

Return Policy

If you are not completely satisfied with your Butler Pantry purchase or gift for any reason, please return it for an exchange or merchandise credit. You may return The Butler Pantry merchandise at our store or by mail.

The following policies apply to all returns:

  • All returns must be made within 30 days from the date of purchase and must be accompanied with the sales slip and in its original package. A store credit or exchange will be given for merchandise returned without the original sales slip.
  • Returns on sale merchandise are subject to exchange or store credit.
  • Sales on discounted or close-out specials are final.
  • Special order items are subject to a 15% restocking fee.

Returns by mail: To return merchandise by mail, please contact us at 269-857-4875 and we will assist you in returning the merchandise for either an exchange or refund.